Last updated: June 2026
This privacy policy explains how SkyExchange collects, uses, stores, and protects your personal information when you use our platform. By creating an account and using our services, you agree to the practices described in this policy.
Information We Collect
We collect the following categories of personal information when you create an account and use SkyExchange.
Account information. When you create your SkyExchange ID through WhatsApp, we collect your name and your chosen username. These details are used to set up your account and provide you with login credentials.
Transaction information. When you make deposits or withdrawals, we collect transaction details including the amount, the payment method used, transaction reference numbers, and timestamps. This information is necessary to process your payments and maintain accurate account records.
Communication records. Messages exchanged through the WhatsApp support channel are retained as part of your account history. This includes account setup conversations, deposit and withdrawal requests, support enquiries, and any other communication with our team.
Usage information. We collect information about how you interact with the platform, including the sports and markets you access, the bets you place, your login times, and the devices and browsers you use to access the platform. This data helps us maintain platform performance and improve the user experience.
Device and technical information. When you access the platform through a browser, we automatically collect technical data including your device type, operating system, browser version, screen resolution, and IP address. This information is used for security monitoring and platform optimisation.
How We Use Your Information
We use the information we collect for the following purposes.
Providing our services. Processing account creation, managing your betting account, executing deposits and withdrawals, and delivering the core platform experience.
Customer support. Responding to your enquiries, resolving account issues, processing password resets, and providing assistance through our WhatsApp support channel.
Security and fraud prevention. Monitoring for unauthorised access, detecting fraudulent activity, preventing duplicate accounts, and protecting the integrity of the platform and your account.
Platform improvement. Analysing usage patterns to improve platform performance, identify technical issues, and enhance the user experience across devices and browsers.
Legal compliance. Meeting regulatory obligations, responding to lawful requests from authorities, and maintaining records as required by applicable laws.
We do not sell, rent, or share your personal information with third-party advertisers or marketing companies.
Data Storage and Security
Your personal data is stored on secure servers protected by industry-standard security measures.
Encryption. All data transmitted between your device and the platform is protected by 256-bit SSL encryption. This is the same encryption standard used by major financial institutions for online transactions.
Access controls. Access to user data within our organisation is restricted to authorised personnel who need it to perform their job functions. All staff with data access are bound by confidentiality agreements.
Account security. Each SkyExchange account is protected by unique login credentials that are never shared between users. Account creation is verified through authenticated WhatsApp communication to prevent unauthorised account creation.
Data retention. We retain your personal information for as long as your account is active and for a reasonable period afterward as required by applicable laws and regulations. Transaction records are retained in accordance with financial record-keeping requirements.
Cookies and Tracking
When you access SkyExchange through a web browser, we may use cookies and similar technologies.
Essential cookies. These are necessary for the platform to function properly. They maintain your login session, remember your preferences, and enable core features like bet placement and account management.
Performance cookies. These help us understand how users interact with the platform so we can identify performance issues and make improvements. They collect anonymous usage data and do not identify you personally.
We do not use advertising or marketing cookies. We do not serve third-party advertisements on the platform, and we do not use tracking technologies to build advertising profiles.
Your Rights
You have the following rights regarding your personal information.
Access. You can request a summary of the personal information we hold about you by contacting our support team through WhatsApp.
Correction. If any of your personal information is inaccurate or outdated, you can request a correction by contacting our support team.
Deletion. You can request the deletion of your account and associated personal data. Certain information may be retained as required by law, such as transaction records for financial compliance purposes.
Withdrawal of consent. You can withdraw your consent to data processing at any time by contacting our support team. Withdrawal of consent may affect your ability to use certain platform features or services.
Third-Party Services
We may share limited information with third-party service providers who assist in operating the platform, such as payment processors and hosting providers. These providers are contractually obligated to protect your data and may only use it for the purposes we specify.
We may also disclose information when required by law, in response to valid legal process, or to protect the rights, safety, and property of SkyExchange, our users, or the public.
Children’s Privacy
SkyExchange is intended exclusively for users aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that an account has been created by a minor, we will take steps to close the account and delete the associated data.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When significant changes are made, we will notify active users through the WhatsApp support channel. The date at the top of this policy indicates when it was last updated.
Contact Us
If you have questions about this privacy policy or how your personal information is handled, contact our support team through WhatsApp. The team is available 24 hours a day, 7 days a week, in Hindi and English.
